Refund Policy
Future Shoes Ltd, trading as Future Shoes. Last updated 9 September 2026.
30-day money-back guarantee
If Future Shoes isn't right for you, you can request a full refund within 30 days of your order date — including renewals — for any reason. This applies to Premium monthly and annual subscriptions and to school licences.
How to request a refund
Refunds are processed by our payment provider and merchant of record, Paddle. You can request one directly at paddle.net using the email address on your order, or by emailing us at info@futureshoes.uk and we will arrange it for you.
How long refunds take
Approved refunds are returned to the original payment method. Paddle usually processes them within a few working days; your bank may take a little longer to show the money. When a full refund is issued, Premium access ends immediately and any future renewals are stopped.
Cancelling instead
You can cancel a subscription at any time from your profile page. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer, including any cancellation rights under UK consumer law. Paddle's own refund policy also applies to every order.