Terms & Conditions

Who you are contracting with

Future Shoes is operated by Future Shoes Ltd, a company registered in England and Wales, trading as "Future Shoes" (referred to here as "we", "us" or "our"). These terms form the agreement between you and Future Shoes Ltd for your use of the Future Shoes website, career experiences and subscriptions (the "Service"). You can reach us at info@futureshoes.uk.

Acceptance of these terms

By creating an account, purchasing a subscription, or continuing to use the Service, you agree to these terms. If you are buying on behalf of a school or organisation, you confirm you have authority to bind it. If you are an individual, you confirm you are of legal age to enter this agreement, or that a parent, carer or school has agreed on your behalf.

Guidance, not advice

Future Shoes provides career exploration experiences for educational purposes. They are illustrative and do not constitute careers, financial or professional advice, and they do not predict your suitability for any role or guarantee any employment or salary outcome. Scenarios describe common situations within a profession; individual workplaces, employers and specialisms vary widely. Always check formal entry requirements with universities, professional bodies and employers.

Your account

You are responsible for keeping your login details confidential and for activity that happens under your account, and for giving us accurate information and keeping it up to date. Accounts are for one person; school licences give one seat per student.

Acceptable use

You agree not to misuse the Service. In particular, you must not:

• use the Service for anything unlawful, or in breach of any regulation;
• engage in fraud, spam, harassment or impersonation;
• infringe anyone's intellectual property, or copy, resell, redistribute or publicly share our career experiences outside your personal or licensed classroom use;
• interfere with the security or integrity of the Service — including introducing malware, probing or scanning our systems, scraping content, or circumventing access limits, paywalls or seat allocations;
• reverse engineer, decompile or attempt to derive the source of the Service.

Licence and intellectual property

All rights in the Service — including the software, career experiences, scenarios, text, images, design, branding and the "Future Shoes" name — are and remain the property of Future Shoes Ltd or its licensors. Nothing in these terms transfers any ownership to you. Subject to these terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for the duration of your plan, for personal study or licensed classroom teaching.

You keep ownership of anything you submit to the Service. You grant us a limited licence to host and process that content solely so we can provide the Service to you. If you believe content on Future Shoes infringes your rights, email info@futureshoes.uk and we will review and, where appropriate, remove it.

Service availability and warranties

We work hard to keep Future Shoes available, but we do not guarantee that the Service will be uninterrupted, timely, secure or error-free, or that any defect will be corrected. Content may be updated or withdrawn as professions change. To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, satisfactory quality and fitness for a particular purpose.

Liability

To the extent permitted by law, we are not liable for indirect, consequential or special losses, including lost profits, lost data or lost opportunity, or for decisions you make about study or work based on the Service. Our total aggregate liability is limited to the fees you paid us in the 12 months before the claim. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded — including your statutory rights as a consumer.

Subscriptions and billing

Premium is £9.99/month, or £79/year if you pay yearly. Prices include VAT or sales tax where applicable. Subscriptions renew automatically at the end of each billing period until cancelled.

Payment, billing, tax, invoicing and cancellation mechanics are governed by Paddle's Buyer Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Cancellation and refunds

You can cancel at any time from your profile page. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. We offer a 30-day money-back guarantee — see our Refund Policy for how to request one. Nothing here affects your statutory rights as a UK consumer.

Suspension and termination

We may suspend or terminate your access where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious misuse — including sharing or reselling access. Where practical we will warn you first. If your access ends, you can ask us for a copy of your results before we delete your account data.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save for any rights you have to bring a claim in your country of residence as a consumer. We may transfer this agreement as part of a merger or sale of our business; you may not transfer it without our consent.

Changes and contact

We may update these terms as the product develops; material changes will be flagged on this page. Questions go to info@futureshoes.uk.